Terms of Service & Cancellation Policy

Effective Alignment Date: July 2026

Welcome to the digital operations network of AutoAesthetic ("Company," "we," "us," or "our"). These Terms of Service constitute a legally binding contractual framework established between the vehicle asset owner or authorized representative ("Client," "you") and AutoAesthetic. These rules govern all electronic bookings, financial payment gateway processing, operational access mandates, and logistical liability limits related to our mobile residential reconditioning services within the Commonwealth of Virginia.

1. Strict Cancellation & Rescheduling Policy

AutoAesthetic operates an advanced, highly precision-routed mobile dispatch configuration. When you secure a specific calendar slot, that timeframe is allocated exclusively to your residential asset link, and other prospective client service requests are blocked. Therefore, we enforce a strict cancellation protocol to cover scheduling losses.

• Non-Refundable Cancellation Charges: Any processing deposits or slot retention authorizations charged during your booking cycle are strictly non-refundable under all corporate circumstances.
• The 48-Hour Accountability Window: Client requests to cancel an appointment must be successfully logged via our digital platform or direct customer concierge pipelines at least forty-eight (48) hours prior to your scheduled arrival time window.
• Late Cancellation Execution: If a cancellation or modification request is initiated less than 48 hours before the service appointment, or if our mobile technicians are turned away at the property line, the full estimated processing invoice balance will be captured via your authorized Square token.
• Rescheduling Limitations: Clients are permitted a single (1) appointment relocation action with zero penalties, provided the change request occurs outside the 48-hour exclusion parameter. Subsequent rescheduling requests will trigger an automatic $50.00 deployment coordination charge.

2. Square Payment Authorization & Financial Settlements

To eliminate physical contact hazards and protect transaction security, all client billing parameters pass strictly through our global Square Payment Integration networks.

• Credit Card Authorization: By filling out our executive scheduling interface, you authorize AutoAesthetic to securely save your transaction card token and process necessary authorization captures for the confirmed package rate.
• Invoice Adjustment Protocols: Initial web checkout parameters render an *Estimated Billing Invoice*. If our logistics field technicians arrive and identify a vehicle size mismatch (e.g., a multi-row custom vehicle booked under a standard compact sedan link) or severe exceptional soot layers requiring extra mechanical hours, the total billing matrix will be adjusted. Technicians will request digital client approval before executing extra work phases.

3. Driveway Worksite Requirements & Access Mandates

AutoAesthetic operates independent utility-free service trucks equipped with internal reverse osmosis deionization filters and low-noise power units. However, clients must guarantee the following environmental conditions are met:

• Physical Clearance Space: Your residential driveway space must provide a flat, structurally sound terrain surface capable of securely staging your asset along with our specialized mobile detailing trucks.
• Property Access Lines: The client is entirely responsible for securing neighborhood permissions, HOA clearances, or property estate gate access tracking codes necessary for our fleet to clear secure parameters prior to the start of the arrival window.
• No-Show Determinations: If our delivery specialists wait longer than twenty (20) minutes past the arrival window due to an unresponsive client or blocked parameter lines, the deployment will be classified as a Late Cancellation, and all service metrics will terminate for the day.

4. Pre-Existing Structural Damage & Liability Waivers

Our restorative paint corrections and steam extractions utilize professional dual-action machine correctors and high-temperature thermal extractors. We implement protective checks on every vehicle layer, but we do not accept liability for underlying structural degradation:

• Clear Coat & Paint Failures: We do not accept responsibility for paint flaking, clear coat micro-fissure expansion, or paint peeling occurring over panels with pre-existing oxidation tracking, deep rock chips, or substandard secondary body shop resprays.
• Engine Bay Electronic Shrouds: While our engine detailing protocols cover safe electronic shroud masks, we assume zero liability for engine component faults caused by underlying wiring dry-rot, cracked brittle plastic component plugs, or water tracking into unsealed historical aftermarket electronics.
• Fragile Interior Hardware: Old, brittle, sun-bleached dashboard plastic brackets, loose leather seat seam threads, or unbonded rear-view display mirrors may become compromised during restoration. You assume all operational failure risks for components aged beyond normal wear tolerances.

5. Weather Events & Force Majeure Scheduling

Mobile detailing and ceramic quartz bonding phases cannot be effectively executed under heavy continuous precipitation, high crosswinds carrying heavy regional tree debris, or freezing temperature points.

In the event of severe adverse weather patterns, AutoAesthetic preserves the absolute unilateral right to suspend operations and reschedule your deployment slot to the next available dry sequence. If the company initiates a weather rescheduling action, your initial financial deposit remains securely tied to your profile account and will transfer cleanly to the new calendar date.

6. Customer Satisfaction & Resolution Window

We take pride in our precision reconditioning systems. Clients are highly encouraged to walk around the vehicle alongside our lead detailing technician immediately upon project termination to review the final mirror gloss reflection and pristine internal status.

If a client cannot be physically present during completion, we enforce a strict twenty-four (24) hour operational validation window. Any oversight claims, missed spot clean corrections, or processing complaints must be officially registered with photos to our inbox within 24 hours of vehicle keys drop-off. Past this timeframe, the processing cycle is contractually deemed finalized, closed, and free from future structural claims.